Our customer service representative will try to respond to your request as soon as possible.
Meanwhile, you may be able to find an answer from the following resources.

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  • Correct order number will lead you to the corresponding technical support.
  • eg. 507-20XB, a legit model number, a product title or a link to the product are all accepted.
  • Please try connecting the camera using the default 12VDC power adapter to avoid power shortage issue (IP & Analog Cameras). Please always test the camera on your desk before mounting outside.
  • Please upload image that is under 1MB.
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