Outdoor PTZ Camera Professionals
Before you start, please make sure your camera has been upgraded to the latest firmware. Check the “Download” section of Sunba official site or contact the support team ([email protected]) with the date of your firmware version if you are uncertain. We recommended that setting up a brand new GMAIL account for dedicated email alert receiving as time to time […]
This applies to 507-20XB, 601-D20X, 805-D20XB and all non-auto tracking IP cameras. Timed Out Error (Port Conflict) If you need to have a reset because your camera has been locked when you are trying to access over IE and shows “timed out” error. The problem is usually caused by the port conflict, meaning the TCP (media) port […]
Principle: All non-coaxial PTZ cameras on the same system must have unique address bit. If your camera can be used with a single BNC cable, then you do not have to setup address bit. For non-coaxial, we mean PTZ cameras that need the RS485 cable for connection. Before changing the address bit of the camera, […]
Typical Symptoms A. Camera reboots repetitively during night time with the following cycle: low light environment detected -> infrared on -> not enough power -> reboot -> low light environment detected -> infrared on -> not enough power -> reboot …… (cycling) B. Camera panning by itself without gaining control over PTZ. Why will […]
Analog You can adjust the PTZ speed of the camera if your DVR has the corresponding feature of adjusting the step size of PTZ as below under the Pelco D protocol: Example from our DVR, the Speed has a range of 1-8 that can adjust the PTZ speed from the level of 1 (slowest) to […]
The answer is yes but we would not recommend that. The reason is because IP cameras can already be remotely controlled via Smartphone anywhere with internet so it is generally very redundant to have a joystick (3D keyboard). For more information about smartphone control, please refer to: https://sunbatech.com//faq/sunba-ip-camera-mobile-apps-can-use-control-dvr-nvr/ However, if you really want to have a […]
The answer is, not yet. And we currently don’t plant to develop a wireless outdoor camera due to concerns primarily over connectivity and user experiences. Chances remain that we will develop wireless models for indoor cameras as well as low-zoom in mini PTZ. IP Cameras, compared to analog cameras, may have lags in image transmission as they […]
No matter you are using Sunba joystick and would like to control your PTZ camera from another manufacturer, or you are using other joystick to control Sunba PTZ camera, the general troubleshooting process (for the inability to gain PTZ control) should be the same: Please first check the +/- polarity of the camera and joystick. Try switching […]
If you have connected the camera to a TV monitor, please follow the video to add your camera: If you have connected the camera to PC, you need to follow the same step as our IP camera to configure the NVR’s IP address. You need to then install a web plugin in Internet Explorer or use […]
Applicable for Sunba non-auto tracking models such as 601-D20X, 805-D20XB/XA and 507-20XA/XB or NVR/DVR etc.
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