For H.265 IP camera, please apply the following preset code: Please use preset 250+251 (call PRESET 250, PRESET 251 successively) to initialize the lens over daytime. For H.264 IP camera, please apply the following preset code: Please use preset 189+204+20 (call PRESET 189, PRESET 204, PRESET 20 successively) to initialize the lens over daytime. Please use […]
Archives: FAQ
My Sunba analog camera cannot PTZ
Please first check the +/- polarity of RS485 twisted pair between the camera and DVR (or Joystick). The package comes with a white RS485 adapter that you can connect it to the orange and blue end coming out of the camera. In most cases, the blue end corresponds to +/A (positive) of the DVR’s RS485 port and the orange end corresponds to the -/B (negative) of the DVR’s […]
How to setup a home position for Sunba IP camera?
A home position is defined as a view where the camera will always return to when it no longer receives further commands from users. You will first have to setup your home position as a preset by following the guideline here: https://sunbatech.com//en/faq/setup-preset-views-sunba-ip-camera/ You will have to set this specific preset as a “park act”. This is also […]
How to setup preset views for Sunba IP camera?
Below is the preset control panel for IE/CMS and VMS. For other software or NVR, please refer to the instruction of the relevant tool. To setup presets, you have to first be familiar with the presets control panel. First, please go to a desired position use the direction panel. Then please enter the preset […]
How to reset the IP camera’s mainboard and lens module?
Reset Lens Module in Device Config->Default (via Internet Explorer): Reset mainboard in OSD Menu (call preset 95) and use up and down key to select the restore default option. For certain models such as 507-20XB, the option may be on the 2nd page: Reset the lens module and the main board on VMS. please power cycle the camera […]
How can I set a Patrol/Cruise/Tour to run consistently?
You will have to set patrol as a “park act”. This is also called “idle action”, meaning the camera will perform this action over and over if no further commands are received from users. Please first open the OSD menu of the camera by calling preset 95. The way to call preset depends on the […]
Sunba IP Camera Recording Option
Note an IP camera can work standalone without a NVR, which is different from a traditional analog system where Digital Video Recorder is a must-have. In terms of recording, there are few options you can select from: A. Record to a computer. This requires you to have a dedicated computer that is on for 24/7. This means if […]
Internet Explorer Snapshot/Video Record Failed
Please add the camera’s IP or domain to the trusted sites of your internet explorer browser as follows and try restarting the browser. Do NOT check the “require server verification (https:)” option.
My Sunba analog camera doesn’t show any video
In terms of the no video issues, there are plenty of possibilities: 1. Though we’ve tested the camera before shipment, it is likely the BNC wiring tail get damaged during transportation (distinctly chopped or squeezed). In this case, we will definitely send you a replacement cable. [this happens only rarely on 301 model, whose wiring tail […]
What screws do I have to use for installing the camera?
Fundamental Standard: 601-D20X/805-D20XB (wall bracket/Ceiling Mount) – M6 405 Series Wall Mount – M4 405 Series ceiling Mount – M6 We do not offer bolt with the camera as there are too many types available and the application is very critical and depends on where/how you would like to install the camera. For example, many people […]
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