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How to get Synology NAS to record Sunba Illuminati IP camera?

  There are two methods: 1.Using Synology’s built-in surveillance station. Note in this way, you could have Synology record all-day, by schedule, or by motion detection. With motion detection, you can have Synology to record using the camera’s own algorithm or using Synology’s algorithm. Below is the fundamental setup: Make sure the camera is set […]

How to fix the “Mail Testing – Failed to connect to server?” w/ Gmail or Yahoo?

  As Google updated its security mechanism, Gmail’s SMTP service has new rules. You should follow the 2 steps below to get your Gmail account working as the motion detection sender.(Customers report that starting from June 2021, gmail has stopped the SMTP permission of third-party APPS software. If your Gmail test fails, you can switch […]

How to resolve the “Device Rejected” error in SADP tool

  If you are going to make changes over SADP tool, and you are seeing this error prompt, it usually occurs for the following reasons: 1.The password entered is incorrect. 2.The security level of SADP is not authorized to modify the camera’s network information. For 1st, please refer to this article to reset your password: […]

Live View Failed Issue on Chrome (PC)

  This is for model Illuminati only. Please follow the steps below to fix the issue:   1. ​Please make sure the web plugin is installed. If it has been installed but still no video, please remove the old web plugin: ​And then please re-install the chrome plugin: https://drive.google.com/open?id=1yewch4sj0ja4MqTs2aSrOQx510Fzyv0H 2. While live viewing via Chrome, please […]

My auto tracking camera doesn’t track when ONVIF is enabled

  This is usually because the NVR that the camera was connected to is sending other preset commands to the camera. You will see a list of users for the camera under Configuration-System-User Management if you have the camera added to more than 1 client. The “user operation time” is the last time the NVR sends the […]

How to record to videos to TF card for Sunba Illuminati cameras?

1.Make sure the TF card is recognized by the camera and in “normal” status. If it shows error, please format to initialize the card. 2. If you want to enable motion detection recording (including line cross, intrusion and regular motion detection), please go to Events-Basic Events and enable motion detection. PS: For motion detection, it is […]

Tips for optimizing the auto tracking performance

  Before mounting the Illuminati camera outside, there are few installation tips to consider to optimize the tracking performance. The accuracy rate of auto tracking is great involved with installation location, ambient light (such as backlight) and so on. In order to ensure the better effect, Sunba proposes some installation and setup suggestions as follows: […]

Sunba Illuminati NetHDD Requirement

  To record videos of Sunba Illuminati to NAS (NetHDD), there are a few prerequisites: 1.The NAS must be able to set individual volume to the camera. You cannot set an individual shared folder for the camera, and set as the storage path as the NetHDD would not successfully initialize/formatted (it will revert back to uninitialized status). […]

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