Items shipped from local warehouses are expected to arrive within 3-7 business days.
For items shipped from China, delivery is expected in around 15 business days.

For more details please refer to our Warranty Policy.

If the order has not been placed, you can go to My Acount > Address to edit your shipping address.
If you have placed an order but provided the wrong address, please contact us promptly via [email protected]. Our staff will help you intercept the order in our system and modify the address before your order is sent.
But if your order has already been sent, the shipping address cannot be changed.

Please submit your information and support type on the right side of the page, our associate support will reply you within 24 hours after receiving your email.
You can also send an email directly to [email protected].

We ship to most countries around the world, please refer to our 輸送・配達 page for details, if your region is not listed in our shipping countries, please contact us via [email protected]

If your order is shipped from a local warehouse, the packaging and processing of the order will be determined by the warehouse and beyond our control;
If your order is shipped from China, we will pack it appropriately based on the quantity and size of the products your order contains.