FAQ – ページ 3 – Sunba Technology

How to enable motion detection and email photo alerts for Sunba IP cameras?

Before you start, please make sure your camera has been upgraded to the latest firmware. Check the “Download” section of Sunba official site or contact the support team ([email protected]) with the date of your firmware version if you are uncertain. We recommended that setting up a brand new GMAIL account for dedicated email alert receiving as time to time your email will be full of alerts that if you set the alert recipient as your regular email, it would strongly disrupt your work. Please don’t set a phone number to associate with the gmail account and disable two-way factor authentication for this brand new account. Enable the Snap Shot Function: Go to “Device […]

Login Timed Out Error (Port Conflict)

This applies to 507-20XB, 601-D20X, 805-D20XB and all non-auto tracking IP cameras. Timed Out Error (Port Conflict) If you need to have a reset because your camera has been locked when you are trying to access over IE and shows “timed out” error. The problem is usually caused by the port conflict, meaning the TCP (media) port has been changed to 554 that conflicts with the RTSP port. In this case, please use Device Manager to search the camera and then choose ResetConfig to see if you are able to modify the network setting. Device Manager Download Link: https://www.dropbox.com/s/nzpaermp2hgr6ht/General_DeviceManage_V2.5.2.2.T.20160412.exe?dl=0 Alternatively, please try downloading ONVIF Device Manager: http://sourceforge.net/projects/onvifdm/ And see if you can modify […]

How to modify the address bit of your Sunba Analog Camera?

Principle: All non-coaxial PTZ cameras on the same system must have unique address bit. If your camera can be used with a single BNC cable, then you do not have to setup address bit. For non-coaxial, we mean PTZ cameras that need the RS485 cable for connection. Before changing the address bit of the camera, please first try to understand what the address bit is: For example you have a 16CH DVR with many BNC ports on the back of DVR that can connect to 16 different analog PTZ cameras. All of them will connect to the same RS485 port to gain PTZ control. Each analog PTZ camera has an address bit, […]

Sunba IP Network Camera: Underpower Issue

Typical Symptoms A. Camera reboots repetitively during night time with the following cycle: low light environment detected -> infrared on -> not enough power -> reboot -> low light environment detected -> infrared on -> not enough power -> reboot …… (cycling) B. Camera panning by itself without gaining control over PTZ. Why will this happen? A. PoE Camera Wrong PoE+ Injector: The PoE injector/switch must be able to deliver at least 30W for an individual port! Must be 802.3at standard but NOT 802.3af, which is for bullet camera and can only deliver 15.4W. Long Distance of Travel: PoE will also drop power along the Ethernet cable. If you are using […]

How to adjust the PTZ speed of my Sunba camera?

Analog You can adjust the PTZ speed of the camera if your DVR has the corresponding feature of adjusting the step size of PTZ as below under the Pelco D protocol: Example from our DVR, the Speed has a range of 1-8 that can adjust the PTZ speed from the level of 1 (slowest) to 8 (fastest). IP Network Please adjust the Step (1-8) in the red box to change the PTZ speed of the camera.

Is there a joystick available for my IP cameras?

The answer is yes but we would not recommend that. The reason is because IP cameras can already be remotely controlled via Smartphone anywhere with internet so it is generally very redundant to have a joystick (3D keyboard). For more information about smartphone control, please refer to: https://sunbatech.com//faq/sunba-ip-camera-mobile-apps-can-use-control-dvr-nvr/ However, if you really want to have a joystick to control your IP camera, you can google “ONVIF joystick” on amazon.com. All of our IP cameras are ONVIF compliant. We have customers who have used PTZOptics IP ONVIF keyboard and the PTZ function does work. The preset function, however, only works for the performance and smart series.

Does Sunba produce WiFi camera?

The answer is, not yet. And we currently don’t plant to develop a wireless outdoor camera due to concerns primarily over connectivity and user experiences. Chances remain that we will develop wireless models for indoor cameras as well as low-zoom in mini PTZ. IP Cameras, compared to analog cameras, may have lags in image transmission as they are very dependent on the local network. In case of wireless, problems such as stability and connectivity may happen, especially for high zoom IP cameras. Wireless plans should work better for smaller and fixed lens cameras. PoE is usually considered a great alternative for wireless cameras because for wireless cameras, you still have to run […]

My PTZ camera does not respond to joystick/PTZ controller/keyboard

No matter you are using Sunba joystick and would like to control your PTZ camera from another manufacturer, or you are using other joystick to control Sunba PTZ camera, the general troubleshooting process (for the inability to gain PTZ control) should be the same: Please first check the +/- polarity of the camera and joystick. Try switching the order of the pair if it doesn’t work. Please make sure your greenish RS485 connector is functional. This has happened before. Please make sure your twisted pair is functional. You can try switching to another twisted pair if it is defective. An ethernet cable has 4 different twisted pairs that you can switch. Please make sure you […]

I cannot add my camera to my Sunba NVR

If you have connected the camera to a TV monitor, please follow the video to add your camera: If you have connected the camera to PC, you need to follow the same step as our IP camera to configure the NVR’s IP address. You need to then install a web plugin in Internet Explorer or use our native client such as VMS or CMS for connection. Video Tutorial for how to use Sunba IP Camera (same process for NVR): guide.sunba.net If you are unable to add your camera to Sunba NVR, please check the following possibility: Please first make sure your IP camera is ONVIF. If your camera is H.265, please then […]

Working with Blue Iris

Applicable for Sunba non-auto tracking models such as 601-D20X, 805-D20XB/XA and 507-20XA/XB or NVR/DVR etc.

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