Shipping & Delivery

Shipping Fees

Shipping fees vary for different regions. For most regions in North America we offer free shipping. For other regions, please refer to the checkout page for details.

And if you are a business customer, please feel free to contact us via [email protected] to choose the appropriate shipping method and reduce shipping costs for you.

Our Carrier

Under most circumstances, local carriers may be Amazon logistics, USPS, UPS, FedEx and DHL. For some EU countries, the carrier may be the local post.

Ownership, Terms and Risk

All orders will be dispatched within 3 business days EXCEPT your pre-order(s). Please refer to the specific estimated shipping date for the pre-orders item(s).

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from SUNBA due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery and do not receive your package, we will send you an email to notify you of it. You can contact the delivery company to arrange another delivery.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happening, we reserve right to ask you to pay the returning charge plus an additional cost for redelivery before we are able to re-dispatch the item to you.

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

For any questions please feel free to contact us via [email protected].