Warranty Policy

Warranty Statement

1. Camera comes with a 2-year limited warranty in USA (1 year in other regions) and covering parts only. All other accessories are (NVR & PoE Injector & Joystick etc.) guaranteed for 1 year. You must pay the labor fee for repair inside the warehouse.

However, any parts replacements are always covered and we will be sending you videos & paper instructions on how to fix the unit. Please contact us first within the warranty period to make sure the condition of warranty is met.

2. Our warranty does not extend to any products that are physically damaged or are not under normal operating conditions as a result of misuse or improper installation on the user’s end.

Sunba’s Return Policy

Return Window

Please return your product within 30 days of your receipt. That’s the official deadline the return request must be received. Exception applies for items in resellable conditions.

RMA

We will provide a Returned Merchandise Authorization (RMA) Number for each item that satisfies the return request. Please put your RMA sheet inside the box for reference to expedite the refund process. All products must be returned within 14 days from the RMA issuing date.

Complete Package Rule

Please return the product with its original packaging, including manuals, brackets and toolkit that come with the unit for a full refund. According to Amazon’s restocking fee policy, returns with incomplete/materially different package may enable sellers to charge a restocking fee up to 20% subject to the completeness of the package. Therefore, please make sure you keep the package in good condition in the period of valid return window to avoid any additional charge.

Refund

If you didn’t receive an automatic refund within 10 days of the receipt of your return, it is either the RMA was not attached to the package or the RMA was lost by the warehouse. In this case, please kindly provide us with your tracking number so that we can match the return package and the refund will be manually processed within 24 hours. Please watch your email notifications.

For any questions, don’t hesitate to reach support@sunba.net.